Dieta Group Oy and its subsidiaries (“Dieta”) consider it a priority to exercise the utmost care when processing your personal data. We process personal data to enable our effective operation as an organisation and to attend to our responsibilities as a supplier. The personal data are processed for administrative, legal, support, health and security purposes. We process your personal data in compliance with the data protection legislation, the basic principles of the EU’s General Data Protection Regulation (GDPR) and the good data management and processing practice, and we ensure that your privacy is not risked.
This privacy statement is not part of the customer agreement. We will update it if necessary.
Processing customers’ personal data is regulated by the legislation on privacy protection. According to the legislation, the supplier may, for example, process only those personal data that are necessary for realising an agreement and/or managing the customer relationship and that are connected to the company’s business activities and/or to providing and/or to selling its services/products.
We always comply with the basic principles of the GDPR when processing personal data:
We process your personal data to be able to attend to our various obligations and statutory tasks as a supplier. The processing is based on the law, on an agreement, our legitimate interest or on your consent. In addition to managing agreements and communications, we need your personal data for various other purposes, such as developing collaboration, providing services, quality monitoring, providing information on events etc.
We collect personal data from our current and former customers and in connection with events and the use of online services, from persons who provide consent for processing their data.
Our registers include personal data on persons who have a customer or marketing relationship to Dieta. These persons include customers, partners, subcontractors, Dieta’s personnel, companies’ relevant contact persons, event participants and website visitors.
Personal data means all kinds of entries that describe a person, their characteristics or living conditions that can be identified as attributable to them or their family. For data to be considered personal data within the meaning of the law, it must be recorded in a manual, machine-readable or electronic manner. Thus, an employer’s hand-written notes concerning a meeting, data stored in a computer, data stored in the register of an access control device, data generated when using a phone, for example, are considered personal data. On the other hand, exclusively oral information is not considered personal data unless it is based on data stored in a register or derived from a register.
We store the following data in the register:
Primarily, we collect your personal data directly from you, either orally or in writing. We may collect the data ourselves or our partners may collect the data under our commission. The data may also relate to or derive from your use of our services and systems; for example, we collect data when you use the services and software, including electronic communications, email and internet applications, that we provide to you.
The data may also be collected by the management and surveillance services that we use. In addition, we collect data from registers kept by authorities, the credit data and payment default register and other reliable registers.
The company must primarily collect personal data from the customer because this is the best way to allow the customer to find out which data are collected. If the company collects data from other sources, the company must acquire the customer’s consent and ensure that the consent covers the relevant purpose of processing.
Consent is not required when an authority discloses information to the company to enable the latter to fulfil a statutory duty or when the company acquires personal credit data or information from the criminal record in order to establish a customer’s reliability. The customer’s credit data may be necessary for assignments in which the person has been assigned immediate financial responsibility for their employer’s property or when the business relation to be established requires particular trust. The Criminal Records Act and Regulation state whom criminal record data may be disclosed to and the purposes for which they may be used.
We use both session cookies and persistent cookies. Session cookies exist only for the duration of a session, or a single visit, and they are automatically erased when the browser is closed. Persistent cookies exist for a predetermined period of time, and they are stored on a computer also after the end of a session, unless you delete them before ending the session.
Cookies do not damage your device or files.
We process your personal data in compliance with the GDPR and in a manner that respects your rights and freedoms. We ensure that the data protection principles are complied with at every stage of personal data processing.
Your data are only processed by our employees or our partners’ employees who are authorised to process personal data. We ensure our personnel’s data security awareness and skills with ongoing training and up-to-date instructions.
Your personal data may be processed in various information systems that are controlled either by us or our partners.
We and our partners have concluded valid agreements (DPA) that comply with the GDPR. In accordance with the agreements, our processors have provided us with sufficient guarantees that their personal data processing complies with the requirements of the GDPR.
In connection with personal data processing, we have realised and ensured appropriate technical and organisational measures for implementing the data protection principles. The technical and organisational measures mean protection measures, such as the training of personnel, orders and instructions given to the personnel, non-disclosure agreements, space protection, access control through self-monitoring, information system data security, data encryption, data anonymisation and pseudonymisation, auditing, remote control connections, technical restrictions, inspection and monitoring systems, data balance sheet process, the implementation of codes of conduct and certificates.
We procure certain personal data processing services from our partners. We collaborate only with processors that comply with the good personal data processing practice by implementing appropriate technical and organisational measures, meet the requirements of the GDPR and can ensure the realisation of your rights.
We have concluded written agreements with all of our partners. The agreements state the target and purpose of personal data processing as well as the types of personal data that are processed.
In addition, personal data are disclosed in connection with the following procedures: reports to insurance companies, statistical data to the ministry, other statutory disclosures, payment data to banks and for accounting purposes.
We generally process personal data within the EU and the EEA.
We mainly process your personal data within the EU or the EEA. However, in certain extraordinary situations, such as in connection with international assignments or the use of some services, your personal data may have to be transferred outside of the EU or the EEA. In that case, we ensure that your personal data is protected adequately and as required by the legislation, for example, by implementing the standard contractual clauses approved by the European Commission.
The retention periods of personal data are based on the law and the GDPR. In compliance with our data protection plan and data protection principles, we do not store obsolete or unnecessary data.
Dieta uses an extensive system portfolio which includes versatile information systems that are maintained with the help of experts and partners and in compliance with the aforementioned terms.
We have prepared separate information system and data flow diagrams that describe the composition and logical outline of the systems and data flow in relation to the purpose of use. In addition, we maintain technical continuity plans for critical systems to ensure the quick recovery of operations in case of error conditions. We also practice the recovery measures with our partners.
The information system and data flow diagrams are maintained by the CIO in collaboration with experts and our partners. Please send further inquiries to firstname.lastname@example.org.
In compliance with the GDPR, you have the right to obtain a copy of the personal data that concerns you. There is no specified form for presenting the request. If necessary, we may ask you to provide further information to be able to confirm your identity.
If you present your request concerning the right electronically, we will provide the data in a commonly used electronic format. Principally, we respond to requests free of charge but under certain conditions, we may charge you for the administrative costs caused by the requested procedure or refuse to perform the requested procedure.
As per the GDPR, the time limit for responding to your request is one month. If necessary, the prescribed time may be extended by two months considering the complexity and number of requests.
With certain exceptions, the GDPR guarantees you the right to have your data rectified and the right to have your data erased or the so-called right to be forgotten.
You have the right to withdraw all the consents to which the processing of your personal data is based on. If you request the erasure of your data, we will erase your data from our systems unless there is a legal basis or obligation for processing the personal data.
If the data to be erased are held by a partner of ours, we will ask the partner to take similar measures.
In compliance with the GDPR, you have the right to transfer data from one system to another. In practice, you have the right to obtain the data concerning you in a commonly used transfer format and deliver them to another controller. This right can be exercised if the processing is based on consent or an agreement, and the processing is performed automatically.
You have the right to object to the processing of personal data concerning you unless the processing is based on legal obligations or it is necessary for the business operations.
You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.
We have a duty to report personal data breaches personally to the data subjects whose data the breach concerns. The duty becomes effective if the personal data breach is likely to result in a high risk to the rights and freedoms of an individual in the form of, for example, an identity theft, a payment fraud or other criminal activities.
Please send inquiries and requests concerning the processing of your personal data primarily to the controller: email@example.com.